Async client communication that actually works
Daily updates, Loom walkthroughs, and decision logs — how we run projects without daily standups.
Most client projects don't need daily standups. They need clarity — and a rhythm that respects async work across time zones.
The daily update
Every working day, clients get a short written update:
- What shipped today (with preview link)
- What's next
- Any decisions needed from them
No meetings required unless something is blocked.
Loom for complex changes
When a UI change or architecture decision is easier to show than describe, we record a 3–5 minute Loom walkthrough. Clients watch on their schedule and reply in the thread.
Decision logs
Every scope or product decision gets logged in a shared doc: date, decision, rationale, and who approved it. This prevents "I thought we agreed to X" conversations three weeks later.
Response time
We reply to client messages within one business day — usually the same day. Urgent blockers get a same-hour response when possible.
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